<div>It's not enough for modern brands to just provide a good product. The secret to long-term success, customer loyalty and brand adoration lies in not only understanding your customer, but creating an offering that feels intrinsic to your customer's needs, wants and values. Anticipating their expectations with exceptional service and product offerings becomes an achievable goal when your brand has an intimate, detailed and on-going understanding of its customer's behaviour and opinions.Brand Jar was built so brands can read their customer's minds and make informed strategic decisions that lead to growth.</div>

"Helping you put customer feedback at the centre of your decision-making processes, so that you can develop and grow the brand of your dreams.”

We're a multidisciplinary team that thrive on supporting ambitious brands. We can help you put your customer's voice at the centre of your business.

<div>Technology should be built for the very best user experience. Why should research participants have to download and learn new software just to take part in research? And why should clients need a qualification in coding to access research data?Brand Jar started out with a single goal - make it super-easy to collect and analyse consumer insights. We have a built a platform that works for everyone involved. Participants are asked questions via Whatsapp. It's simple, which means it works. For clients, our tried and tested tech shows data in real time. Built with intuitive filtering, AI summaries and transcripts to save significant time.We'll relentlessly pursue the core values, simple and proficient, in everything we do.</div>

"Make brilliant research and essential insights easy to achieve, so brands can make game changing decisions.”

Manchester company Brand Jar has launched its platform which looks set to disrupt the consumer research space.

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Use Brand Jar tech to put customer feedback at the centre of decision making, to build an adored brand.

Track and quantify brand performance, perception and preference to predict future trends and customer needs.

Feed creative innovation, develop better products that get to market faster and plan perfectly pitched launches.

Get feedback to shape exceptional customer that will make your brand stand out in-store and online.

We have a growing, engaged, high-quality panel that will provide the perspectives that your brand needs

We will find the right people to represent your brand's specific cstomer profile, no matter how niche&nbsp;

We share surveys with participants via WhatsApp making it simple and convenient to provide feedback

We meet the highest standards of data protection to ensure that participant information is secure

<div>Our team provides a full service, providing all the support you need for brilliant surveys, easy data analysis and actionable insights.</div>

<div>Our intuitive platform shares customer responses in real time, AI summaries save hours of work and clever filtering makes analysis simple.</div>

<div> We provide the perfect participants to ensure high value data that leads to meaningful insights that will evolve your brand.</div>

We're not just a software business, we work with our clients every step of the way to get the best insights. We will get to know your brand so we have a deep understanding of your market and the things that make a real difference, then we build a perfect plan.

No panel? No problem! We find the best people to participate in your research. We ensure they are engaged, compliant and fit your exact criteria before they start offering insights, guaranteeing high-value results.

 The Brand Jar platform lets you gather insight in real-time, seeing data as it comes in. Our intuitive platform allows you to identify the top-line with changeable data visualisation, AI summaries and auto-transcripts, which will save you a huge amount of time. It can also give you the finer detail by showing specific questions  and participant responses. 

Your first Brand Jar survey is the start of getting to understand your customer in detail. We'll help you build a long term plan, creating follow-on surveys for long-term analysis. Whatever your goals is, we're here to help you get the knowledge that builds market leading products, services and campaigns.

The Brand Jar team will get to know you and your brand, so we can help to define the research questions that will deliver the best value for your business.

Either TRACKING, INNOVATION or RETAIL research is chosen. The Brand Jar team will help to craft questions that will not only get you the answers your brand needs, but will be optimised to work perfectly with WhatsApp, SMS or email. Survey(s) are built from the questions sets  and thoroughly tested. 

A group of participants are selected from Brand Jar's panel of over 35,000 people. The people will be chosen to represent your brand's specific customer profile. The participants are fully onboarded with the expectations and requirements of the research clearly outlined. 

Surveys are distributed to participants via WhatsApp. Each participant receives an invitation to begin the survey. Once accepted the first question is sent and a response from the participant triggers the next question, and so on, until the survey is complete. The brand can see participant responses in real time in the Brand Jar platform.

Participant responses are available in the Brand Jar platform in real time, allowing instant access to results. Clever data filtering and segmentation along with AI summaries for questions and surveys make it easy to analyse and scrutinise results.

The Brand Jar platform makes it simple to identify themes and insights, but if you need it, the Brand Jar team can provide support in turning your data in to valuable, actionable insights that can move your brand forward.  

How it works

Brand Jar's tech makes it easy to understand your customer's opinions, behaviour and needs.&nbsp; We deliver powerful research and actionable insights to support the development of your brand.&nbsp;

<div><h3>Quantitative research</h3>Quant will give you numerical data to describe and measure feedback. Quantitative questions are close-ended, objective and will give you specific answers that make comparison easy, at scale. Some examples are - NPS (net promoter score), Likert scale, and multiple or single choice questions.</div>

<div><h3>Qualitative research</h3>Qual will give you non-numerical data. Qualitative questions are open-ended and provide the opportunity for subjective perspectives to be shared by participants that create narratives. Answers to qualitative questions can come in the form of - free text, image, video , all of which are easy for participants to share with Brand Jar via WhatsApp</div>

Whether structured or in the form of free text, Brand Jar can capture all kinds of written responses

Text

Photos and screenshots can be shared so you can see through directly your customer's eyes

Image

Whether it's a selfie video or documenting experiences, you can be immersed in participant video

Video

Brand Jar helps you to read your customer's minds, so you can build a thriving brand that inspires loyalty and love.

What kind of research questions can you ask?

Participants can quickly and easily submit responses making 'in-store' research more accessible.

Understand the home environment of participants with the use of image and video data collection.

Produce fast-turnaround, fast response surveys direct to your select panel.

Uncover real customer service experiences in retail and service environments.

Interview your participant using video questioning and responding.

Gain deep insights over long periods with tracking.

How it works

Participant agrees to take part by saying "go", or clicking on the button

We collect the responses in the platform and make them available immediately

When the survey is closed, we perform some automated analysis

Whether structured or in the form of free text, Brand Jar can capture all kinds of  written responses

BRAND JAR LOVES TO COMBINE QUALITATIVE AND QUANTITATIVE QUESTIONS FOR MEASURABLE AND DETAILED FEEDBACK

QUANTITATIVE RESEARCHQuant will give you numerical data to describe and measure feedback. Quantitative questions are close-ended, objective and will give you specific answers that make comparison easy, at scale. Some examples are - NPS (net promoter score), Likert scale, and multiple or single choice questions. QUALITATIVE RESEARCH Qual will give you non-numerical data. Qualitative questions are open-ended and provide the opportunity for subjective perspectives to be shared by participants that create narratives. Answers to qualitative questions can come in the form of - free text, image, video , all of which are easy for participants to share with Brand Jar via WhatsApp

Backed by AI, our real-time platform gives your insight, product and marketing teams the data they need to make revenue changing decisions.

Use the Brand Jar platform for Instant access to customer responses as they are sent

Real time results

Key themes identified for you in both questions and surveys, saving hours of raw data analysis

AI summaries

Smart filtering options allow you to slice and dice data to quickly understand patterns and finer details

Filtering and segmentation

Choose the way data is visually represented to suit your way of working

Data visualisation

Use the Brand Jar platform for Instant access to customer responses as they are sent


Key themes identified for you in both questions and surveys, saving hours of raw data analysis 

Smart filtering options allow you to slice and dice data to quickly understand patterns and finer details

Choose the way data is visually represented to suit your way of working 

Why reinvent when you can realign? Brand Jar uses WhatsApp, SMS &amp; Email channels to collect data so respondents can participate on at their convenience. No new apps to download and nothing new to learn. Just an easier experience, higher participation, lower drop out rates and better insights. It's simple, which means it works.

<h2>Targeted research that delivers real value</h2>
Brand Jar delivers research that is specifically designed to support fashion, beauty and lifestyle brands.&nbsp;
TRACKING&nbsp; Monitor key metrics that reflect your brand&rsquo;s health over time so you can build a stronger brand, improve customer experience and measure marketing success.
INNOVATION Get detailed feedback at the early stages of concept and development to ensure that time and energy is only spent on the best ideas &nbsp;
RETAIL Understand customer experience so that you can improve service, brand perception and sales, and make your brand stand out online and in-store

Monitor key metrics that reflect your brand&rsquo;s health over time so you can build a stronger brand, improve customer experience and measure marketing success.

Tracking

Get detailed feedback at the early stages of concept and development to ensure that time and energy is only spent on the best ideas

Innovation

Understand customer experience so that you can improve service, brand perception and sales, and make your brand stand out online and in-store

Retail

Brand Jar makes insights easy with fast, simple and cost effective access to customer opinion through a platform that is intuitive, time-saving and effective.

Brand Jar delivers research that is specifically designed to support fashion, beauty and lifestyle brands.

Targeted research that delivers real value

Use the power of WhatsApp, SMS and email to gather consumer feedback at scale. We lift the lid on your market to give you fast, cost-effective insights.

<ul>
<li>Access for 5 team members</li>
<li>Monthly survey</li>
<li>Customised question jar (10 questions)</li>
<li>WhatsApp, email &amp; webforms</li>
<li>Insights from up to 100 panel members</li>
<li>Data dashboards</li>
<li>Customer success manager</li>
</ul>

For small teams testing big ideas

Essential

<ul>
<li>Access for 10 team members</li>
<li>Up to 3 monthly surveys</li>
<li>Customised question jar (30 questions)</li>
<li>Multimedia questions &amp; answers</li>
<li>WhatsApp, email &amp; webforms</li>
<li>Insights from up to 250 panel members</li>
<li>Panel segmentation and tagging</li>
<li>Data dashboards</li>
<li>Customer success manager</li>
<li>Tracker survey options</li>
</ul>

For high growth brands needing deeper insights more regularly

Evolution

<ul>
<li>Full team access</li>
<li>Unlimited surveys</li>
<li>Media Questions</li>
<li>WhatsApp, SMS email and webforms</li>
<li>Unrestricted panel access</li>
<li>Panel segmentation and tagging</li>
<li>Dedicated account manager</li>
<li>Question architect</li>
<li>Customisable dashboards and reporting</li>
<li>Option for custom branding</li>
<li>Multiple projects and access levels</li>
<li>Tracker surveys</li>
<li>API access</li>
</ul>

For UK &amp; International organisations that want to own their market

Enterprise

Our subscription model is perfect for research and insight teams

Our subscription model is perfect for research and insight teams

The right plan for

Our Plans Your Brand

Essential

Evolution

Enterprise